Cancellation & Refund Policy

We know travel plans can shift. Below are the terms for cancellations, refunds, and rescheduling:

Cancellations

• All cancellations are subject to a 10% processing fee.

• Up to 30 days before your tour:
  → 70% refund.

• From 15 to 29 days before the tour:
  → 50% refund.

• 7 days or less before the tour:
  → No refunds.

Please note: Refunds are made in the original payment method and may take up to 15–30 business days to process.

Rescheduling

• Rescheduling is possible with at least 72 hours’ notice, and depends on availability.

• If not notified in time, a penalty fee may apply.

• Once a tour is rescheduled, it is no longer eligible for refund.

Non-Refundable Items

• Deposits and any tours booked between December 18 – January 5 are non-refundable.

• “No-shows” (not arriving within 30 minutes of the confirmed pickup time) are also non-refundable.

• Reductions in group size may not be eligible for refund.

Force Majeure

In case of extraordinary events such as:

• Natural disasters

• Acts of war, civil unrest, or terrorism

→ A refund will be processed, minus a 10% fee.
Note: The following are not considered force majeure:

• Personal illness

• Weather conditions

• Missed alarms or late arrivals

• Change of personal plans

To Cancel or Reschedule

Please send your request via email to:
contact@crossingpathsmx.com

All refunds will be calculated in Mexican Pesos and converted using the exchange rate on the day of your original payment.